We opened with a steam press, a hand-written register, and a lot of walk-in customers who wanted their good clothes treated carefully.
People came back because of one habit. Nothing left the shop until it looked the way we would want our own clothes to look. If a stain would not come out, we said so instead of quietly returning the item.
The shop is bigger now. Stores collect, the workshop cleans, and everything runs on one system, so whoever picks up your call can tell you where your order actually is.

“If we would not wear it back out ourselves, it does not leave the workshop.”
The rule since the first week, 2012.
Fabric, buttons, lining and any damage are checked and noted before cleaning starts.
Stains are worked on one by one. The wash is chosen for your item, not for the batch.
Pressing, folding and packing are done by people. Machines miss collars.